{"id":306,"date":"2023-08-01T15:32:28","date_gmt":"2023-08-01T15:32:28","guid":{"rendered":"https:\/\/catalystmc.biz\/banillagames\/?page_id=306"},"modified":"2024-02-22T21:54:14","modified_gmt":"2024-02-22T21:54:14","slug":"support","status":"publish","type":"page","link":"https:\/\/catalystmc.biz\/banillagames\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_column_text el_class=”cm-plp-global-banner”]\"Banilla[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”64px”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”5\/6″][vc_column_text]\n

We Are Here to Help<\/h1>\n[\/vc_column_text][vc_empty_space height=”24px”][vc_column_text]Banilla Games is committed to providing outstanding customer service. By offering 24\/7\/365 customer support, remote control support, and support guides and videos, partner and play with confidence and keep the gaming experience going, no matter the issue![\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”48px”][vc_separator type=”normal” gradient_color=”yes” thickness=”2″ up=”-8px”][vc_empty_space height=”48px”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][qode_elements_holder number_of_columns=”two_columns”][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”left” advanced_animations=”no”][vc_column_text]\n

24\/7 Support<\/h3>\n[\/vc_column_text][vc_empty_space height=”12px”][vc_column_text]Banilla Games offers 24\/7\/365 customer support. Whether it is a normal day, a weekend, a special moment, or a holiday, Banilla Games is committed to picking up the phone to help solve your problems or concerns whenever you need us![\/vc_column_text][vc_empty_space height=”48px”][vc_column_text]\n

Remote Support<\/h3>\n[\/vc_column_text][vc_empty_space height=”12px”][vc_column_text]Banilla Games offers secure Remote Support to quickly and effectively diagnose and correct problems.<\/p>\n

Download the Remote Desktop client, provide your service technician with the ID that pops up upon opening the application, and then allow us to do the rest!<\/span>[\/vc_column_text][vc_empty_space height=”12px”][vc_column_text]Download Remote Desktop Client<\/a>[\/vc_column_text][vc_empty_space height=”48px”][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”left” advanced_animations=”no” item_padding=”0px 56px 0px 56px” item_padding_1280_1440=”0px 36px 0px 36px” item_padding_1024_1280=”0px 24px 0px 24px” item_padding_768_1024=”0px 12px 0px 12px” item_padding_600_768=”0px 8px 0px 8px” item_padding_480_600=”0px 8px 0px 8px” item_padding_480=”0px 8px 0px 8px”]

[vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"full_width\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\"][vc_column css=\".vc_custom_1697833514686{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f0f0f0 !important;}\" el_class=\"cm-help-cta-widget-box\"][vc_column_text css=\".vc_custom_1697833671698{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 36px !important;padding-bottom: 36px !important;background-color: #6b00d6 !important;}\"]\r\n

Help is a click or\r\ncall away.<\/h3>\r\n[\/vc_column_text][vc_empty_space height=\"18px\"][vc_column_text el_class=\"cm-dark-text p\" css=\".vc_custom_1697833638510{margin-top: 18px !important;margin-bottom: 18px !important;padding-right: 48px !important;padding-left: 48px !important;}\"]Have a question or need something fixed right away? Our support team is ready to assist.[\/vc_column_text][vc_empty_space height=\"18px\"][vc_row_inner row_type=\"row\" type=\"full_width\" text_align=\"center\" css_animation=\"\"][vc_column_inner]Chat with us<\/a>[\/vc_column_inner][\/vc_row_inner][vc_column_text el_class=\"cm-dark-text p\" css=\".vc_custom_1697833648099{padding-right: 48px !important;padding-left: 48px !important;}\"]\r\n

or\r\nCall (252) 329-7977<\/p>\r\n[\/vc_column_text][vc_empty_space height=\"64px\"][\/vc_column][\/vc_row]<\/div><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”48px”][vc_separator type=”normal” gradient_color=”yes” thickness=”2″ up=”-8px”][vc_empty_space height=”48px”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][qode_elements_holder number_of_columns=”two_columns”][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”left” advanced_animations=”no”][vc_column_text]\n

Support Guides
\nand Videos<\/h3>\n[\/vc_column_text][vc_empty_space height=”12px”][vc_column_text]In addition to customer support any time, any day you need us, Banilla Games also offers a range of support guides and videos to offer as many solutions to as many problems as possible.<\/p>\n

Before, during, or after contact with customer support, customers will always have access to a variety of support videos and guides for common problems or installations.[\/vc_column_text][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”left” advanced_animations=”no” item_padding=”0px 56px 0px 56px” item_padding_1280_1440=”0px 48px 0px 48px” item_padding_1024_1280=”0px 36px 0px 36px” item_padding_768_1024=”12px 12px 0px 12px” item_padding_600_768=”18px 0px 0px 0px” item_padding_480_600=”18px 0px 0px 0px” item_padding_480=”18px 0px 0px 0px”][vc_column_text]\n

Support Documents<\/h4>\n[\/vc_column_text][vc_empty_space height=”12px”][vc_column_text][custom_support_docs][\/vc_column_text][vc_empty_space height=”24px”][vc_column_text]See All Support Documents<\/a>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][vc_empty_space height=”48px”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item vertical_alignment=”middle” horizontal_alignment=”left” advanced_animations=”no”][vc_column_text]\n

Support Videos<\/h4>\n[\/vc_column_text][vc_empty_space height=”12px”][vc_column_text][custom_support_videos][\/vc_column_text][vc_empty_space height=”24px”][vc_column_text]See All Support Videos<\/a>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”48px”][vc_separator type=”normal” gradient_color=”yes” thickness=”2″ up=”-8px”][vc_empty_space height=”48px”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1\/2″][vc_column_text]\n

Other Helpful Links<\/h3>\n[\/vc_column_text][vc_empty_space height=”12px”][vc_column_text]Contact a Sales Representative<\/a><\/p>\n

About Us<\/a><\/p>\n

Terms & Conditions<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”124px”][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_column_text el_class=”cm-plp-global-banner”][\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”64px”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”5\/6″][vc_column_text] We Are Here to Help [\/vc_column_text][vc_empty_space height=”24px”][vc_column_text]Banilla Games is committed to providing outstanding customer service. By offering 24\/7\/365 customer support, remote…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"content-type":""},"acf":[],"_links":{"self":[{"href":"https:\/\/catalystmc.biz\/banillagames\/wp-json\/wp\/v2\/pages\/306"}],"collection":[{"href":"https:\/\/catalystmc.biz\/banillagames\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/catalystmc.biz\/banillagames\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/catalystmc.biz\/banillagames\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/catalystmc.biz\/banillagames\/wp-json\/wp\/v2\/comments?post=306"}],"version-history":[{"count":44,"href":"https:\/\/catalystmc.biz\/banillagames\/wp-json\/wp\/v2\/pages\/306\/revisions"}],"predecessor-version":[{"id":4136,"href":"https:\/\/catalystmc.biz\/banillagames\/wp-json\/wp\/v2\/pages\/306\/revisions\/4136"}],"wp:attachment":[{"href":"https:\/\/catalystmc.biz\/banillagames\/wp-json\/wp\/v2\/media?parent=306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}