{"id":468,"date":"2023-08-01T21:25:25","date_gmt":"2023-08-01T21:25:25","guid":{"rendered":"https:\/\/catalystmc.biz\/banillagames\/?page_id=468"},"modified":"2023-11-08T16:10:06","modified_gmt":"2023-11-08T16:10:06","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/catalystmc.biz\/banillagames\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text el_class=&#8221;cm-plp-global-banner&#8221;]<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3640 size-full\" src=\"https:\/\/catalystmc.biz\/banillagames\/wp-content\/uploads\/2023\/11\/T-C-Hero-Img.jpg\" alt=\"\" width=\"1920\" height=\"650\" srcset=\"https:\/\/catalystmc.biz\/banillagames\/wp-content\/uploads\/2023\/11\/T-C-Hero-Img.jpg 1920w, https:\/\/catalystmc.biz\/banillagames\/wp-content\/uploads\/2023\/11\/T-C-Hero-Img-300x102.jpg 300w, https:\/\/catalystmc.biz\/banillagames\/wp-content\/uploads\/2023\/11\/T-C-Hero-Img-1024x347.jpg 1024w, https:\/\/catalystmc.biz\/banillagames\/wp-content\/uploads\/2023\/11\/T-C-Hero-Img-768x260.jpg 768w, https:\/\/catalystmc.biz\/banillagames\/wp-content\/uploads\/2023\/11\/T-C-Hero-Img-1536x520.jpg 1536w, https:\/\/catalystmc.biz\/banillagames\/wp-content\/uploads\/2023\/11\/T-C-Hero-Img-700x237.jpg 700w, https:\/\/catalystmc.biz\/banillagames\/wp-content\/uploads\/2023\/11\/T-C-Hero-Img-600x203.jpg 600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1697831519977{background-color: #ffffff !important;}&#8221;][vc_column][vc_empty_space height=&#8221;64px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text el_class=&#8221;cm-dark-text h1&#8243;]\n<h1>Terms &amp; Conditions<\/h1>\n[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;48px&#8221;][vc_separator type=&#8221;normal&#8221; thickness=&#8221;2&#8243; up=&#8221;-8px&#8221; color=&#8221;#e8e8e8&#8243;][vc_empty_space height=&#8221;48px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1698254983967{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]\n<h4>Return Merchandise Authorization (RMA) Policy:<\/h4>\n<p>&nbsp;<\/p>\n<p><em><strong>Merchandise will only be accepted, repaired, or credited with an authorized RMA number!<\/strong><\/em><\/p>\n<p>To ensure that each customer receives effective and superior customer service and proper credit for returned merchandise, Banilla Games has instituted a mandatory RMA (Return Merchandise Authorization) Policy.<\/p>\n<p>To process a warranty claim, advance replacement, return, or repair RMA, call our Banilla Games Team at <strong>+1(252) 329-7977 extension #2 <\/strong>for assistance. Contact the Support Team with each item&#8217;s reason for creating an RMA and the corresponding serial number. When applicable, provide a return shipping address as well. First, our Support Team will work to troubleshoot any issues over the phone, chat, or via remote Support. If the Support Team can&#8217;t resolve the problem, the serial number will help figure out the merchandise&#8217;s age, which will determine the type of RMA provided. We will need a return shipping address to finish processing the RMA.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255009100{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>1 to 30 Days:<\/strong><\/p>\n<ul>\n<li>An \u201cAdvance Replacement\u201d sends out new merchandise immediately before receiving the old merchandise back.\n<ul>\n<li>Accounting will create an invoice against your account for the advance replacement. Once the faulty product has been received back, we will credit your account within 24-48 hours.\n<ul>\n<li>No shipping fees will be charged while using ground shipping.<\/li>\n<li>Return shipping is included. will be included inside the box of the new merchandise.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255140623{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>31 to 90 Days:<\/strong><\/p>\n<ul>\n<li>An \u201cAdvance Replacement\u201d is <em><strong style=\"text-decoration: underline;\">unavailable<\/strong><\/em><u><\/u>\n<ul>\n<li>No customer charges.<\/li>\n<li>The merchandise will be tested to determine if a replacement or repair must be conducted.<\/li>\n<li>Return shipping is included<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255182322{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>91 to 180 Days:<\/strong><\/p>\n<ul>\n<li>An \u201cAdvance Replacement\u201d is <em><strong style=\"text-decoration: underline;\">unavailable<\/strong><\/em><u><\/u>\n<ul>\n<li>Some components will include charges when replaced.<\/li>\n<li>Boards have a prorated fee for replacement.\n<ul>\n<li>These fees <em><strong><u>do not <\/u><\/strong><\/em>include hard drive replacement.<\/li>\n<\/ul>\n<\/li>\n<li>Return shipping is <em><strong><u>not included.<\/u><\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255229550{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>181+ Days:<\/strong><\/p>\n<ul>\n<li>An \u201cAdvance Replacement\u201d is <em><strong style=\"text-decoration: underline;\">unavailable<\/strong><\/em><u><\/u>\n<ul>\n<li>Some components will have charges for replacement.<\/li>\n<li>Boards will have a prorated fee for replacement. This fee is higher beyond 180 days.\n<ul>\n<li>These fees<em> <strong><u>do not <\/u><\/strong><\/em>include hard drive replacement.<\/li>\n<\/ul>\n<\/li>\n<li>Return shipping is <strong><u><em>not included<\/em>.<\/u><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;48px&#8221;][vc_separator type=&#8221;normal&#8221; thickness=&#8221;2&#8243; up=&#8221;-8px&#8221; color=&#8221;#e8e8e8&#8243;][vc_empty_space height=&#8221;48px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1698255355184{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]\n<h4>Monitors<\/h4>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255561935{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>Goldfinger:<\/strong><\/p>\n<ul>\n<li>Goldfinger\u2019s Phone # &#8211; (843)990-2083<\/li>\n<li>Warranty Email &#8211; <a style=\"color: #6b00d6;\" href=\"mailto:support@okrahi.com\">support@okrahi.com<\/a>\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/www.goldfingermonitors.com\/gf-warranty\">Warranty Page<\/a><\/li>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/www.goldfingermonitors.com\/contact-us\">Contact Page<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;48px&#8221;][vc_separator type=&#8221;normal&#8221; thickness=&#8221;2&#8243; up=&#8221;-8px&#8221; color=&#8221;#e8e8e8&#8243;][vc_empty_space height=&#8221;48px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1698255618354{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]\n<h4>Printers<\/h4>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255751358{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>ICT\/E&amp;D Trading<\/strong><\/p>\n<ul>\n<li>E&amp;D Trading Phone # \u2013 (877)922-6707\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/billacceptors.us\/Terms-and-Conditions_ep_2-1.html\">Terms and Conditions<\/a><\/li>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/billacceptors.us\/crm.asp?action=contactus\">Contact Page<\/a>\n<ul>\n<li><em>E&amp;D Trading is an authorized Service Center for ICT<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255886505{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>Pyramid<\/strong><\/p>\n<ul>\n<li>Pyramid\u2019s Support Phone # \u2013 (480)641-9733<\/li>\n<li>Email &#8211; <a style=\"color: #6b00d6;\" href=\"mailto:support@pyramidacceptors.com\">support@pyramidacceptors.com<\/a>\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/pyramidacceptors.com\/standard-warranty-check\">Check Your Pyramid Warranty Using The Device&#8217;s Serial #<\/a><\/li>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/www.custom4u.it\/pages\/contacts\/\">Contact Page<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255782484{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>Nanoptix\/Suzo Happ<\/strong><\/p>\n<ul>\n<li>Suzo Happ\u2019s Phone # \u2013 (888)289-4277\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/nanoptix.com\/warranty\/\">Check Your Nanoptix Warranty Using The Device&#8217;s Serial #<\/a><\/li>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/nanoptix.com\/contact-us\/\">Contact Page<\/a>\n<ul>\n<li><em>Suzo Happ is an authorized Service Center for Nanoptix<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255793422{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>Custom<\/strong><\/p>\n<ul>\n<li>Custom\u2019s Phone # &#8211; (855)287-8648\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/www.custom4u.it\/pages\/login\/\">Create An RMA<\/a><\/li>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/www.custom4u.it\/pages\/contacts\/\">Contact Page<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;48px&#8221;][vc_separator type=&#8221;normal&#8221; thickness=&#8221;2&#8243; up=&#8221;-8px&#8221; color=&#8221;#e8e8e8&#8243;][vc_empty_space height=&#8221;48px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1698255920823{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]\n<h4>Bill Validators<\/h4>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255751358{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>ICT\/E&amp;D Trading<\/strong><\/p>\n<ul>\n<li>E&amp;D Trading Phone # \u2013 (877)922-6707\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/billacceptors.us\/Terms-and-Conditions_ep_2-1.html\">Terms and Conditions<\/a><\/li>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/billacceptors.us\/crm.asp?action=contactus\">Contact Page<\/a>\n<ul>\n<li><em>E&amp;D Trading is an authorized Service Center for ICT<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698255886505{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>Pyramid<\/strong><\/p>\n<ul>\n<li>Pyramid\u2019s Support Phone # \u2013 (480)641-9733<\/li>\n<li>Email &#8211; <a style=\"color: #6b00d6;\" href=\"mailto:support@pyramidacceptors.com\">support@pyramidacceptors.com<\/a>\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/pyramidacceptors.com\/standard-warranty-check\">Check Your Pyramid Warranty Using The Device&#8217;s Serial #<\/a><\/li>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/www.custom4u.it\/pages\/contacts\/\">Contact Page<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698256022340{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>Astro\/Microcoin<\/strong><\/p>\n<ul>\n<li>Microcoin\u2019s Phone # &#8211; (702)643-1600\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/microcoin.com\/contact-us\/\">Contact Page<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698256034078{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>JCM <\/strong><\/p>\n<ul>\n<li>JCM\u2019s Phone # &#8211; (800)683-7248<\/li>\n<li>Email &#8211; <a style=\"color: #6b00d6;\" href=\"mailto:hq-am@jcmglobal.com\">hq-am@jcmglobal.com<\/a>\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/am-en.jcmglobal.com\/contact-us\/\">Contact Page<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1698256046663{margin-bottom: 24px !important;}&#8221; el_class=&#8221;cm-dark-text&#8221;]<strong>MEI\/E&amp;D Trading<\/strong><\/p>\n<ul>\n<li>E&amp;D Trading Phone # \u2013 (877)922-6707\n<ul>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/billacceptors.us\/Terms-and-Conditions_ep_2-1.html\">Terms and Conditions<\/a><\/li>\n<li><a style=\"color: #6b00d6;\" href=\"https:\/\/billacceptors.us\/crm.asp?action=contactus\">Contact Page<\/a>\n<ul>\n<li>Authorized Service Center for MEI<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;124px&#8221;][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text el_class=&#8221;cm-plp-global-banner&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1697831519977{background-color: #ffffff !important;}&#8221;][vc_column][vc_empty_space height=&#8221;64px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text el_class=&#8221;cm-dark-text h1&#8243;] Terms &amp; Conditions [\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;48px&#8221;][vc_separator type=&#8221;normal&#8221; 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