Banilla Sale and Support Representative interacting with customer and products

We Are Here to Help

Banilla Games is committed to providing outstanding customer service. By offering 24/7/365 customer support, remote control support, and support guides and videos, partner and play with confidence and keep the gaming experience going, no matter the issue!

24/7 Support

Banilla Games offers 24/7/365 customer support. Whether it is a normal day, a weekend, a special moment, or a holiday, Banilla Games is committed to picking up the phone to help solve your problems or concerns whenever you need us!

Remote Support

Banilla Games offers secure Remote Support to quickly and effectively diagnose and correct problems.

Download the Remote Desktop client, provide your service technician with the ID that pops up upon opening the application, and then allow us to do the rest!

Help is a click or
call away.

Have a question or need something fixed right away? Our support team is ready to assist.

Call (252) 329-7977

Support Guides
and Videos

In addition to customer support any time, any day you need us, Banilla Games also offers a range of support guides and videos to offer as many solutions to as many problems as possible.

Before, during, or after contact with customer support, customers will always have access to a variety of support videos and guides for common problems or installations.

Support Videos

Setting Up Your Custom Printer
Change Your Device's Hard Drive
Installing Tyco/Elo Drive
Change Date and Time

Call Sales

(252) 329-7977

Mon — Fri / 9:00 AM — 5:00 PM

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